Grateful Heart Holistic Therapy Center
Project: Organizational Assessment
For over 15 years, Grateful Heart Holistic Therapy Center has helped pre-licensed mental health clinicians gain training hours required for licensure while providing affordable psychotherapy to individuals, couples, and families.
Why Grateful Heart partnered with Lyons-Newman Consulting:
Following several years of programmatic growth, Grateful Heart’s internal operations, staffing, and infrastructure had not kept up with its programmatic expansion. Grateful Heart’s executive director was straddling two roles and wanted to transition to focusing solely on leading its clinical services and programs. The team was also ripe to explore their priorities, collective vision, and aspirations for the future, which included gaining a better understanding of how it could most effectively staff the organization to support its mission.
The process:
Lyons-Newman Consulting conducted interviews with internal and external constituents to assess the organization’s current state, unique capabilities, and strategic positioning. We also led visioning sessions with Grateful Heart’s board, clinicians, anti-racist committee, and staff to form a collective vision of its future. Based on this research, the next step was a SWOT and gap analysis to assess and make recommendations across nine key areas.
The results:
The assessment report and recommendations provided by Lyons-Newman Consulting to Grateful Heart’s Board of Directors guided and prepared the organization to reorganize its staff, hire an Interim Executive Director, and rearticulate its foundational aspirations, tenets, and vision for the organization’s future.